Service Cloud is an application for customer and technical support. It improves the efficiency of customer service across all channels by creating a single view of a customer’s activity in one tool. With Services Cloud, your customer service staff can work faster and more productively across all channels. This helps to ensure a smooth customer service, improve customer satisfaction and reduce costs.

Service Cloud therefore allows you to:

• Support customer interactions from any channel
• Automate actions with intelligent workflows
• Improve call centre productivity with intelligent tools
• Get advice based on each customer interaction
• Increase your upselling with the power of AI

Our experts at Solganeo will help you to integrate Service Cloud features. From request management, to phone integration, to personalized reports and dashboards, to customer service management on social networks.